Shipping Policy

1. Overview

This Shipping Policy applies to all physical products purchased from the Louvre Museum online boutique. Please note that museum admission tickets are delivered electronically via email and do not require physical shipping.

2. Ticket Delivery

2.1 Electronic Tickets

All museum admission tickets are delivered electronically via email to the email address provided during booking. No physical shipping is required for tickets.

2.2 Email Delivery

• Tickets are typically sent within 24 hours of booking confirmation
• Please check your spam/junk folder if you do not receive the email
• Contact us if you do not receive your tickets within 48 hours
• Ensure your email address is correct when booking

3. Physical Products (Online Boutique)

3.1 Shipping Areas

The Louvre Museum online boutique ships physical products to the following regions:

• France (Metropolitan and Overseas territories)
• European Union countries
• United States and Canada
• Selected international destinations

For shipping to countries not listed, please contact our customer service for availability.

3.2 Shipping Methods

We offer various shipping methods depending on your location and order value:

• Standard Shipping: 5-10 business days (France), 10-15 business days (International)
• Express Shipping: 2-5 business days (available in select regions)
• Overnight Shipping: Next business day (France and select EU countries only)

4. Shipping Costs

4.1 Free Shipping

Free standard shipping is available for orders over €50 within France and €100 for international orders (where applicable).

4.2 Shipping Fees

Shipping costs are calculated at checkout based on:

• Delivery destination
• Package weight and dimensions
• Selected shipping method

All shipping costs are displayed clearly before completing your purchase.

5. Processing Time

Order processing typically takes 1-3 business days from the date of order confirmation. Processing may take longer during peak periods (holidays, special exhibitions) or for custom items.

Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information (where available).

6. Delivery Times

Delivery times are estimates and begin from the date of shipment, not the date of order. Actual delivery times may vary due to:

• Weather conditions
• Customs clearance (for international orders)
• Carrier delays
• Incorrect or incomplete shipping addresses

7. Shipping Address

7.1 Address Accuracy

Please ensure your shipping address is complete and accurate. The Louvre Museum is not responsible for delays or failed deliveries due to incorrect addresses provided by customers.

7.2 Address Changes

Address changes may be possible if requested within 24 hours of order placement and before shipment. Contact us immediately if you need to change your shipping address.

8. International Shipping

8.1 Customs and Duties

For international orders, customers are responsible for:

• All applicable customs duties
• Import taxes
• Other fees levied by the destination country

These charges are not included in the product or shipping price and are the customer's responsibility.

8.2 International Delivery

International orders may be subject to delays due to customs processing. Delivery times do not include time spent in customs.

9. Order Tracking

For orders with tracking, you will receive a tracking number via email once your order ships. You can use this number to track your package through the carrier's website.

Tracking availability varies by shipping method and destination.

10. Lost or Damaged Packages

10.1 Lost Packages

If your package does not arrive within the estimated delivery time, please contact us. We will investigate and may offer a replacement or refund.

10.2 Damaged Items

If you receive a damaged item, please contact us within 7 days of delivery with photographs of the damage. We will arrange for a replacement or refund.

11. Failed Deliveries

If a delivery attempt fails due to reasons within the customer's control (e.g., not available to receive package, incorrect address), additional shipping fees may apply for redelivery. Returned packages due to incorrect addresses may be subject to return shipping fees.

12. Business Days

Business days refer to Monday through Friday, excluding French national holidays. Shipping and processing times do not include weekends or holidays.

13. Restrictions

Some items may be restricted from shipping to certain countries due to:

• Customs regulations
• International trade restrictions
• Product-specific limitations

We will notify you if any items in your order cannot be shipped to your destination.

14. Contact Information

For questions about shipping or to track your order, please contact us:

• Email: sales@louvrefr.com
• Phone: +33 (0)1 40 20 31 82
• Hours: Monday to Sunday, 9:00 AM - 6:00 PM