Privacy Policy

1. Introduction

The Louvre Museum ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and book tickets for museum visits.

2. Information We Collect

2.1 Personal Information

When you book tickets through our website, we collect the following personal information:

• First name and last name
• Email address
• Phone number
• Visit date and time preferences
• Ticket type selections (adult, child, student)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and confirm your ticket booking requests
• To send you booking confirmations and visit information
• To communicate with you about your visit or respond to your inquiries
• To improve our website and services
• To analyze website usage and trends
• To comply with legal obligations
• To prevent fraud and ensure security

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely in our database and is accessible only to authorized personnel.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking information is typically retained for administrative and record-keeping purposes.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and processing bookings (under strict confidentiality agreements)
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our visitors
• In connection with a merger, acquisition, or sale of assets (with prior notice)

7. Your Rights

Under applicable data protection laws, including GDPR, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal information under certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Data Portability: You can request transfer of your data to another service provider.
• Right to Object: You can object to processing of your personal information.
• Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information provided in Section 10.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality.

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. By using our website, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: sales@louvrefr.com
• Phone: +33 (0)1 40 20 31 82
• Address: Musée du Louvre, Rue de Rivoli, 75001 Paris, France

Data Protection Officer: sales@louvrefr.com